Frequently Asked Questions
Everything you need to know to keep your pup stylish and cozy.
How do I find the right size for my dog?
To ensure the perfect fit, measure your dog's chest girth and back length. Refer to our detailed size guide on each product page, as fits may vary between parkas, sweaters, and raincoats.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unworn condition with tags attached. If the fit isn't right, you can easily exchange it for a different size through our online portal.
How should I clean my Canada Pooch apparel?
Most of our products are machine washable. We recommend washing on a cold, gentle cycle and hanging to dry to maintain the integrity of the water-resistant coatings and fabrics.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your materials vegan and cruelty-free?
Absolutely. We are committed to functional fashion that is ethical. We use high-quality synthetic downs and faux furs to ensure no animals are harmed in the making of our gear.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your package's journey.